We are now having to follow a strict cancellation policy which is now in place to try to reduce the amount of last minute cancellations we have. When you book an appointment, we both enter into a verbal legal contract that you agree to turn up for a specific service and to pay for it. Therefore, we require a 50% deposit at the time of booking your appointment.
Please note that we do request at least 7 days notice for any cancellations for a SPA, facial or body treatment, this is to allow us time to try and fill the appointment space.
We hope you can understand this is a necessary policy for ALL salons, therapists, etc who earn their income by selling their time to you to perform the service.