We are now having to follow a strict cancellation policy which is now in place to try to reduce the amount of last minute cancellations we have. When you book an appointment, we both enter into a verbal legal contract that you agree to turn up for a specific service and to pay for it. Therefore, we require a 50% deposit at the time of booking your appointment.
Please note that we do request at least 7 days notice for any cancellations for group SPA packages, facial or body treatment, this is to allow us time to try and fill the appointment space.
We hope you can understand this is a necessary policy for ALL salons, therapists, etc who earn their income by selling their time to you to perform the service.