Cancellations
OUR CANCELLATION POLICY
We are now having to follow a strict 48hr notice cancellation policy which is now in place to try to reduce the amount of last minute cancellations we have.
When you book an appointment, we both enter into a verbal legal contract that you agree to turn up for a specific service and to pay for it.
Unfortunately when you don’t show up it is lost revenue for our business & our team. We cannot offer the time again to other clients once it’s gone, and we require at least 48hours notice to try to re-book this time.
Our team are in high demand and we can be turning clients away because we have already agreed that appointment to you. So we ask out of courtesy to other clients and to the salon to please give us at least 48 hours notice.
We do have a legal right to charge you up to the FULL PRICE for the service you have booked in for , but we only charge you 50% of the price of the service you have booked, even if you do not show up, in line with the verbal agreement you enter into when booking this appointment.
We hope you can understand this is a necessary policy for ALL salons, therapists, etc who earn their income by selling time their time to you to perform the service.